Our Complaints Procedure

Tornedale prides itself on its good relations with parents, carers and community members and believes this is due to the good communication systems that exist between all parties. However, where the Headteacher fails to resolve a complaint by a parent or carer, then the parent or carer can raise the matter with the Complaints Committee established by the Governing Body to deal with such matters.

On the rare occasion that a problem occurs, the Headteacher will strive to resolve all queries and worries in a manner helpful to all parties. It is the policy of the school that any complaint received will be taken seriously and dealt with as soon as possible after it has been reported by whatever means that may be: verbal, written, telephone or email.


The Headteacher is available to deal with complaints from staff, parents and the wider community and is willing to discuss in person, or write in response to the complaint on behalf of the school community.

If parents are worried about any aspect of school life that is affecting their child the procedure is as follows:

Parents who may have a grievance against a staff member should bring their complaint to the Headteacher. If the grievance is against the Headteacher the complaint should be put in writing to the Chair of School Governors (Mrs A Dougherty) placed in a sealed envelope marked:

For the Attention of Mrs A Dougherty,
Chair of School Governors,
Tornedale Infant School,
Gattison Lane,
DN11 0NQ.

Staff who may have a complaint or grievance should refer to the Staff Grievance Policy.

School will reopen today for keyworker children and vulnerable children. Remote learning will continue for the rest of the children. Thankyou .